Returns & Exchanges
At Health-Ade, we want you to love your kombucha experience; however, due to the perishable nature of our products, we typically cannot accept physical returns. If you have an issue with your order, please reach out to our team within 30 days of purchase for a resolution.
Review Your Order
Inspect your shipment immediately upon arrival to ensure all bottles are intact and the contents match your order summary.
Document Issues
If your product arrived damaged or is incorrect, please take clear photos of the packaging and the specific items in question.
Contact Support
Email our customer service team with your order number and photos to request a replacement or a refund for the affected items.
Processing
Our team will review your request within 48 hours and, if approved, issue a credit to your original payment method or ship out a fresh batch.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing